If you have forgotten your password, you can reset it using the self-service password reset tool.

Step by step password reset instructions:

1. Enter your McDonald's ID (your archID Username - see more info about usernames) and the Captcha:

   

2. We provide two different methods to validate your identity: recovery email and/or security questions. If you have only set up one of these methods in Global Account Manager, you will automatically be prompted for the method you have set up. If you have set up both methods, you will be able to choose which method to use:

   

   If using recovery email, type in the email address that you have configured as your recovery email. You will be sent an email with a code you will need to enter on the next step to validate your account.

   

   If using security questions, you will be prompted to answer two of your configured security questions:

   

3. Once your identity is validated, you will be prompted to reset your password. Once complete, please allow 5 minutes for your password to sync before attempting to log in again.

   

archID Username is the new name for McDonald's workforce usernames and refers to the modern username format called a UPN that looks like an email address.

Everyone with a McDonald's ID already has an archID Username, but not everyone knows what it is! We're working on more updates across the platform to help, but you can find your archID Username now at archid.mcd.com (requires login with your current McDonald's ID username and password). You can start using your archID Username to log into applications today!

On archid.mcd.com, you'll also see the following information:

• Legacy Username: In general, most corporate and market staff employees and contractors will have a Legacy Username (historically called an ADID [MCID in the US]) that follows either an MC##### format or a cc-f.lastname (country code, first initial, last name) format. The Legacy Username for most suppliers, franchisees, franchisee office staff, restaurant managers, and crew is the same as their EID. While most users can use their archID Username to log in to McDonald's applications, as we continue to modernize the platform there may be scenarios where you need to use your Legacy Username.
• EID: An EID is a unique, unchanging value that is assigned to every user account in the format of eXXXXXXX. All users have an EID value assigned to their account, even if their Legacy Username is the ADID variety. This value is used by McDonald's applications to identify users and store preferences and other necessary information for the user and never changes.

As we roll out the use of archID Usernames, you'll start to see more consistent use of this terminology across McDonald's applications and communications. Additionally, you'll start to see the EID and ADID username formats referred to as "Legacy username" to make it easier to distinguish.

archID is the new, modern identity and access management platform currently being built to provide a seamless and secure login experience for all McDonald's digital workforce services. As we enable new, modern experiences you can expect improved security, easier access, and a more intuitive user interface.

If you need further assistance, please see our contact page for information on country-specific support channels.